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We work every day to make the Paravol service as simple and intuitive as possible!

Frequently asked questions

My Paravol login is not activated

When you buy your bicycle, your seller is obliged to register it. You will receive a welcome email when the registration is done. Remember to check your spam folder if you do not see an e-mail in your inbox. If you have not entered an e-mail address, you will receive an SMS. However, if you have not received an email or an SMS, contact us by telephone (choice 3 - you are an individual) or by email at, we will check the status of your login together and help you to regularise the situation.

What are my login details ?

Your login is the email address you gave the seller when you registered your bicycle. You will normally have received a welcome email with a password. Remember to check your spam. You can go to, in the "My account" tab and click on forgotten password if you cannot find your login details. If you still don't receive your password, then it could be that your login is not activated. Contact us by phone (choice 3 - You are a private individual) and we will check together if your login was activated and we will rectify the situation.

I would like to have my bicycle identified with Paravol

Identification must be done by a professional. Go to the shop nearest you. To do so, consult the list of our partner shops.

I want to sell my Paravol bicycle

Log in to your personal portal to change the status of your cycle and declare it "for sale". You will receive a code that you will have to give to your buyer. When the buyer enters this code, the cycle will be transferred to his account and will no longer appear in your account.

I buy a second-hand cycle identified as Paravol from a private individual

I buy a second-hand cycle identified as Paravol from a private individual. When buying a used bicycle there are two things to do. Firstly, before purchasing, check the status of the bicycle to avoid any possible attempt to fence it by scanning the QR code or by contacting us. Once you have the cycle in your possession, enter the code given by the buyer to confirm the purchase of the bicycle.

Why do I need to have my bicycles identified ?

Of the 100,000 found, very few are returned to their owners because they cannot be identified. To combat this situation, the State has made it compulsory to identify all cycles sold by traders. The data of the owners and their cycles are kept in the "Fichier National Unique des Cycles identifiés". This is one of the major advances in the active mobility section of the Mobility Orientation Law, which aims to make cycling a fully-fledged mode of transport. The aim of this measure, which has been in force since 1 January 2021, is to deter criminals - in the medium term, an unidentified bicycle will be a suspect bicycle - and to facilitate the return of bicycles to their owners.

Why a THR marking ?

Our identification solution is based on a T.H.R. sticker. (Very High Resistance) sticker developed with a specialist in marking and traceability (technology used in aeronautics). A THR (Very High Resistance) technology that is very difficult to tear off and cannot be altered without destruction and is not affected by sun or rain. Unlike engraving and other identification solutions, the THR sticker is suitable for all types of frame, is quick to apply and does not damage the frame.

How long does it take to identify a cycle in the shop ?

The sticker can be applied very quickly (30 seconds). Degrease the chosen surface and stick the Paravol identifier using our template specially designed for our marking solution. The identifier must be visible and readable (number readable at 30 cm) without handling the bike. The registration is done on our platform in a few seconds.

I receive Paravol identified bicycles, what should I do ?

If you receive bicycles that are already identified, all you have to do is register the owner's details at the time of sale. To do this, log in to your Paravol professional portal. If you have not received your login details, please contact us.

Are you a manufacturer ? What do you gain by identifying all your bikes stream of distribution ?

Control the aesthetics of the marking while respecting the integrity of your bicycles. Customise the shape, content and colours of the marking, in line with your brands. Pre-record bike-specific data (S/N, model, etc.). Simplify the registration of the manufacturer's legal warranty. Save time for your dealers.

I need help who do I contact ?

A team dedicated to professionals is at your disposal from Monday to Saturday from 9am to 7pm by calling 05 35 54 92 83 (choice 2).

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